Terms and Conditions

Your purchase will appear on your card statements as iOS Basics.

The following are the Terms and Conditions relating to all orders placed with iOS Basics. Upon ordering from our website you confirm your agreement to these Terms and Conditions.
We are operating as a 3rd party company and as such, we are not affiliated with any of the network providers, smartphones, cellular device or any other handset manufacturers. All logos, images and trademarks are copyright of their respective owners.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by these latest terms and conditions.

Although unlocking your phone is 100% legal in Europe, North America, Canada, standards and laws may apply differently outside of these contents/countries. It will be the buyer’s responsibility to comply with local laws and standards for unlocking their device.

The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer. Any time-frames stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.
We offer permanent official IMEI unlocking services. We don’t charge for iPhone software unlocking services by jailbreaking the phone which is available for free.
We offer network look-up services.

Due to the nature of our supply chain, it is not possible for customers to cancel the service once the order is processed.

All of the services offered on this website are entirely legal in Europe and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.
USA Customers: There have been some changes to the law regarding unlocking of cell phones affecting individuals in the USA. As of January 26th, 2013, you will be required to have permission from your service provider to unlock any devices purchased from your carrier (USA carriers only) after January 26th, 2013. Cellular phones purchased BEFORE this date are still 100% okay to unlock. This law can be completely ignored by clients outside of the USA in foreign countries. This is part of the DMCA ruling, more information can be read HERE: https://s3.amazonaws.com/public-inspection.federalregister.gov/2012-26308.pdf

Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), we are forbidden to unlock USA devices that
were manufactured on January 26th, 2013 and later. We will not be held liable for unknowingly unlocking a device which was purchased from a USA carrier after January 26th, 2013

It is assumed that the customer has read the information on the website.

It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked.
If customers intend to unlock a barred/blacklisted phone, it is assumed that the customer is aware that the phone will not work in the country where it is blacklisted even after unlock.

All prices and delivery times are as quoted. Delivery times are guidelines set by the relative networks.
These delivery times are variable and can decrease as well as increase without notice – this will apply to all unlock providers as well as ourselves – if your unlock is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.

All of the products on our websites are covered by our 100% Money Back Guarantee. In a situation where a code cannot be calculated or found for your mobile device, a refund will be issued 100%.
We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:
        No refunds will be given if:

  • The IMEI number provided by you is incorrect and an unlock code has been produced
  • Your device was successfully unlocked but the network you wish to use the phone on is not compatible. It is the buyer’s responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying use.
  • The unlock code has returned but you do not wish to unlock your phone anymore.

Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure by connecting to iTunes is contained in the email.

No changes can be made to orders which have been fulfilled where customer error has occurred in relation to the provision of data about the handset. Nor can refunds be provided in this instance.
In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavor to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details.

We will always strive to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
Your personal details will be kept for only the purposes of processing your order(s).
We will never pass any of your details on to a 3rd party without your prior consent.
We do not store customer payment card details; these are passed directly to our payment provider(s) for the purposes of payment only.
You can ask for your details to be completely removed from our database at any time.

We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with Nochex, Dalpay, Google, Internet Service Providers, Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.
In case of any charge-back, the associated IMEI will be blacklisted in the iTunes database.

The above conditions are in addition to your statutory rights which are not affected.